Service improvements

Durham County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Durham County Council as a CSV file.

  • Durham County Council (21 007 640)

    Category: Adult care services Date: 29-Mar-2022

    Summary

    Tees, Esk and Wear Valleys NHS Foundation Trust clearly communicated Mr P’s dementia diagnosis but did not develop a care and support plan for him. We also consider Durham County Council’s poor communication with Mr P’s wife, Mrs P, about his care and support leaves her uncertain if Mr P would have received different care and support before he died.

    Service improvements

    The Council should ensure relevant staff are aware of the importance of effective communication with service users and carers, regarding decisions about their care and support.

  • Durham County Council (21 002 373)

    Category: Adult care services Date: 07-Dec-2021

    Summary

    We upheld Mrs X’s complaint about her late father’s care in a council-funded care home. The failings in care were neglect. The Council will apologise, make a symbolic payment and take action described in this statement to minimise the risk of recurrence.

    Service improvements

    The Council will ensure the Care Home reviews and revises relevant procedures so that in future a resident receives close observation for an appropriate period of time following a physical altercation involving another resident.

  • Durham County Council (20 012 077)

    Category: Adult care services Date: 13-Oct-2021

    Summary

    There were some failures in the care provider’s care and treatment of Mr X which may have caused Mr X’s weight loss and poor hygiene. The Council (which commissioned the care) has apologised where there were failings. To remedy the injustice arising from the commissioned care provider’s failings, the Council agrees to offer Mr X a sum proportionate to the distress caused to him. Mr X has now left the home.

    Service improvements

    The Council has taken steps to improve its procedures and will confirm to the LGSCO that the steps taken are satisfactory in terms of its contract monitoring.

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