Durham County Council (24 019 574)

Statement Upheld Refuse and recycling 13-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to carry out refuse collection on his street. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Durham County Council (25 000 516)

Statement Upheld Leisure and culture 24-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.

Durham County Council (24 021 091)

Statement Upheld Charging 11-Jun-2025

Summary: We will not investigate Mrs X’s complaint that the Council did not make her aware she would be charged a contribution towards the cost of the home and that she should not have to pay because she does not want to live in the care home. This is because there are no worthwhile outcomes achievable. In addition, there is insufficient evidence of fault.

Durham County Council (24 023 388)

Statement Upheld Special educational needs 17-Nov-2025

Summary: Mrs X complained the Council failed to put in place education for her daughter when she could no longer attend her allocated school and failed to ensure her daughter received the provision in her EHC Plan. There is no fault in how the Council dealt with the education available to Mrs X’s daughter. There is evidence of some of Mrs X’s daughter’s provision not being in place. That meant her daughter missed out on some provision. The apology already offered to Mrs X is satisfactory remedy.