Derbyshire County Council (23 020 422)

Statement Upheld Special educational needs 07-May-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s special educational needs. He complains the Council failed to consider and acknowledge its unlawful decision to cease to maintain an EHC plan, failed to provide educational provision following his appeal, and failed to communicate with him appropriately. This is because an investigation would not lead to any different findings or outcomes.

Derbyshire County Council (23 020 854)

Statement Upheld Charging 07-May-2024

Summary: We will not investigate Ms C’s complaint about the Council’s failure to assess Mr B’s finances and discuss his funding status with him or her, his daughter. This is because the Council has acknowledged the delay in completing Mr B’s financial assessment and cancelled the charges. We are satisfied this remedies the injustice caused by fault.

Derbyshire County Council (23 021 041)

Statement Upheld Safeguarding 09-May-2024

Summary: We will not investigate this complaint about adult social care. This is because the Ombudsman is unlikely to add to the Council’s safeguarding and complaint investigations, which have achieved service improvements and an apology to the complainant. So, an Ombudsman investigation is unlikely to lead to a different outcome.

Derbyshire County Council (23 020 960)

Statement Upheld Special educational needs 09-May-2024

Summary: We will not investigate Mr X’s complaint about the Council’s failure to put in place the provision required under his son’s Education Health and Care Plan between March 2023 and January 2024. This is because the Council has offered Mr X a suitable financial remedy for the impact its failures had on him and his son.

Derbyshire County Council (23 020 563)

Statement Upheld Special educational needs 12-May-2024

Summary: We will not investigate Mrs X complaint about the wording in the Council’s letter being incorrect. This is because an investigation would not lead to any different findings or outcomes. In addition, the fault has not caused any significant injustice to Mrs X.

Derbyshire County Council (24 000 067)

Statement Upheld Special educational needs 21-May-2024

Summary: We will not investigate Mrs X’s complaint about the Council failing to complete an EHC needs assessment within the required timescales and of failing to provide the full amount of tuition to her child as agreed. This is because an investigation is not likely to lead to any further findings or recommendations as the Council has made appropriate recommendations to remedy the injustice caused by the faults accepted.

Derbyshire County Council (23 014 508)

Statement Upheld Child protection 27-May-2024

Summary: Mr X complained about the way the council dealt with child protection proceedings. We find the Council at fault for failing to provide copies of plans, failing to follow its policy around identification and not advising Mr X of how long he would need to leave the family home. However, we are satisfied with the action the Council has taken to remedy this.

Derbyshire County Council (24 001 434)

Statement Upheld Special educational needs 03-Jul-2024

Summary: We will not investigate this complaint about the Council not providing the educational provision specified in an Education, Health and Care plan. The Council has accepted it was at fault and provided a suitable remedy for any injustice caused. Further investigation by the Ombudsman would not lead to a different outcome.

Derbyshire County Council (24 003 428)

Statement Upheld Special educational needs 28-Jul-2024

Summary: We will not investigate this complaint about how the Council conducted an Education, Health, and Care Plan annual review, or how it responded to a request for a personal budget. Further investigation would not lead to a different outcome.

Derbyshire County Council (24 005 663)

Statement Upheld Special educational needs 03-Sep-2024

Summary: We upheld Mrs X’s complaints about delays in the review of her child, Y’s, Education, Health and Care Plan and about the Council’s poor communication. The Council accepted fault and offered a suitable remedy during its complaints process. The Ombudsman also made recent service improvement recommendations in other investigations for similar cases. Therefore, an investigation by the Ombudsman is unlikely to achieve any additional outcome.