Dartford Borough Council (25 003 041)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss D complains the Council failed to correctly deal with private housing disrepair, homelessness and alleged harassment by her landlord. I have not found fault by the Council except for a failure to obtain a Police report when considering the harassment allegations. The Council has agreed to review the evidence in the harassment case.

Dartford Borough Council (24 016 408)

Statement Upheld Enforcement 16-Sep-2025

Summary: Mr F complained the Council failed to take enforcement action on his reports of breaches of the construction management plan on a development next to his home. There was no fault in the Council’s planning enforcement actions. It failed to reply to Mr F in some instances but this did not cause significant injustice that warrants a remedy.

Dartford Borough Council (24 005 649)

Statement Upheld Homelessness 16-Jun-2025

Summary: Ms G complained about the way the Council has dealt with her family’s housing issues. She says the Council did not help her properly when she needed help with disrepair at her private rented property. She says the Council also failed to support her family as it should have when she later contacted it about a homelessness application. We found the Council is at fault and has caused an injustice to Ms G and to her family. The Council has agreed to apologise, make a payment to Ms G and carry out service improvements.