Service improvements

Cumbria County Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Cumbria County Council as a CSV file.

  • Cumbria County Council (22 003 251)

    Category: Transport and highways Date: 07-Nov-2022

    Summary

    Mr X complains the Council failed to properly consider his application for a parking permit before rejecting it. We find fault with the Council for not addressing Mr X’s points, causing him frustration, time and trouble. We have agreed a remedy to re-consider the application.

    Service improvements

    Within three months of the final decision the Council should have guidance on how discretion is exercised, if none already exists.

  • Cumbria County Council (21 009 380)

    Category: Transport and highways Date: 21-Nov-2022

    Summary

    Mr C complained about the Council’s response to various highways matters which he says caused him avoidable distress and time and trouble. We have found fault in the Council’s complaint handling but consider the agreed action of an apology, £250 and a review of its procedure provide a suitable remedy.

    Service improvements

    The Council will review its complaints procedure and resources to ensure a timely response can be provided at all stages and complainants are kept informed where this is not possible.

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