Service improvements

Cumbria County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Cumbria County Council (20 011 503)

Category: Transport and highways Date: 27-Sep-2021

Summary

Mr X complained about the actions of an enforcement agent acting on behalf of the Council. Mr X said the agent acted in a threatening and bullying manner which caused him avoidable distress. Mr X would like the Council to apologise and compensate him for the distress caused. We found no evidence of fault by the enforcement agent but evidence of fault in the complaint handling process. The Council has agreed a remedy to address the injustice caused to Mr X.

Service improvements

The Council has agreed to remind staff to adhere to the Council’s complaints procedure.

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