Service improvements

Cumbria County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cumbria County Council as a CSV file.

  • Cumbria County Council (20 004 844)

    Category: Education Date: 07-Oct-2021

    Summary

    Mrs Y complains the Council failed to review her daughter’s Education, Health and Care (EHC) Plan and provide suitable alternative educational provision when her placement broke down. The Ombudsman finds the Council at fault for failing to complete the Annual Review process and to fully assess whether the alternative provision provided was suitable. This caused B and Mrs Y distress and confusion, and delayed Mrs Y’s appeal rights to the SEND Tribunal. To remedy this injustice, the Council has agreed to: apologise to Mrs Y and B, issue B’s final EHC Plan, make a payment to them and make several service improvements.

    Service improvements

    the Council has also agreed to make the following service improvement: review its guidance to staff on the Council’s section 19 legal duty to provide suitable alternative educational provisionthe Council has also agreed to make the following service improvement: provide training to relevant members of staff on what to do when a placement breaks down and the Council’s section 19 legal duty to provide suitable alternative educational provision;the Council has also agreed to make the following service improvement: produce and publish a statement on how it can help children with EHC Plans who are out of school.the Council has also agreed to make the following service improvement: review any other cases where Annual Reviews are currently outstanding for the 2021/22 academic year, specifically when the child or young person’s placement has broken down, and produce an action plan about how it intends to address this.the Council has also agreed to make the following service improvement: share this decision with relevant members of staff involved in the EHC Plan review process.

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