Service improvements

Cumbria County Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Cumbria County Council as a CSV file.

  • Cumbria County Council (22 016 433)

    Category: Adult care services Date: 19-Jul-2023

    Summary

    Miss L complained the Council failed to assess and meet her late mother, Mrs X’s, care needs, to assess her need for care or to assess her and her stepfather, Mr X’s, support needs as carers. She also complained the Council failed to take action about her safeguarding concerns and failed to respond to her complaint. The Council failed to offer Miss L a care needs assessment or a carer’s assessment, delayed taking action on safeguarding concerns she reported and delayed responding to her complaint. This caused Miss L distress, frustration and uncertainty. The Council agreed to apologise, pay Miss L a symbolic amount of £500 and remind staff of its adult social care duties and its complaints procedures.

    Service improvements

    The Council will remind all relevant staff members: of its duties to offer relevant assessments to people that have the appearance of need for care and support in its area;of its procedures and the action it should take when it receives a safeguarding concern about an adult; andto respond to complaints about its services in a timely manner and in line with its policies.

  • Cumbria County Council (22 015 038)

    Category: Adult care services Date: 27-Jul-2023

    Summary

    Miss X complained about how a Care Provider acting on behalf of the Council failed to meet her daughter’s basic needs. We have found fault causing an injustice to Miss X and her daughter. The Council has agreed to apologise, make a financial payment and monitor the service.

    Service improvements

    The Council has agreed to, through its contract monitoring procedures, ensure the Care Provider is providing support to its residents in accordance with their care and support plans relating to nutrition, personal care and activities.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings