Cumbria County Council (21 007 659)

Statement Upheld Residential care 10-Apr-2022

Summary: Mrs X complained about the level of care provided to her mother, Ms Y, in the last few days of her life by the care home. She also complained about the clearing of Ms Y’s room and the way her belongings were handled. There were failings in the care home’s records in the last few days of Ms Y’s life and it failed to properly safeguard her belongings after her death. The Council, which commissioned the care, should apologise, pay Mrs X £250 and ensure the care home takes action to prevent recurrence.

Cumbria County Council (21 018 438)

Statement Upheld Other 10-May-2022

Summary: We uphold Mr X’s complaint, as the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two without further delay.

Cumbria County Council (22 000 190)

Statement Upheld Other 19-May-2022

Summary: We uphold Ms X’s complaint, that the Council failed to consider her complaint within its children statutory complaints’ procedure. The Council has agreed to complete its stage two without further delay.

Cumbria County Council (21 011 090)

Statement Upheld Highway repair and maintenance 09-Jun-2022

Summary: Mr B says the Council failed to grit the whole village, failed to replace missing grit bins and failed to resolve issues with various signs in the village. There is no fault in the Council’s decision-making in relation to the extent of gritting in the village and no fault in refusing to replace grit bins. There was confusion in the Council’s communications with Mr B about new grit bins and it failed to keep him up-to-date with what was happening with signs in the village. An apology, consideration of the outstanding matters and communication with Mr B about the Council’s decision is satisfactory remedy.

Cumbria County Council (21 016 960)

Statement Upheld Other 23-Jun-2022

Summary: Ms X complained the Council delayed investigating her complaints at stage 2 of the children’s statutory complaints procedure. The Council has delayed by eight months in going to stage 2. It should apologise, pay Mrs X £240 and move without further delay to stage 2.

Cumbria County Council (21 010 132)

Statement Upheld Fostering 04-Jul-2022

Summary: Mrs X complained about matters relating to the Council’s involvement in contact between her foster children and their birth family, the actions of social workers during a meeting in June 2021 and the Council’s complaints responses. The Council has already agreed it acted with fault and has upheld some of Mrs X’s complaints. It has apologised and explained what it will do to prevent a reoccurrence. These were appropriate actions to take.

Cumbria County Council (22 005 860)

Statement Upheld Other 07-Sep-2022

Summary: I uphold this complaint because the Council was at fault in failing to use the statutory procedure for children’s services complaints to address the complainant’s concerns.

Cumbria County Council (22 001 452)

Statement Upheld Charging 19-Sep-2022

Summary: Mr X complains about the Council’s decision to treat his wife as having deprived herself of capital in order avoid care charges when they gave their home to a daughter. The Council was at fault over the way it made its decision. It therefore needs to reconsider its decision to make sure there is no fault.

Cumbria County Council (22 008 493)

Statement Upheld Child protection 11-Oct-2022

Summary: We have upheld this complaint because the Council delayed consideration of a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by providing an appropriate remedy for the injustice caused to the complainant by its delay.

Cumbria County Council (22 003 251)

Statement Upheld Parking and other penalties 07-Nov-2022

Summary: Mr X complains the Council failed to properly consider his application for a parking permit before rejecting it. We find fault with the Council for not addressing Mr X’s points, causing him frustration, time and trouble. We have agreed a remedy to re-consider the application.