Coventry City Council (23 009 940)

Statement Upheld Special educational needs 01-Apr-2024

Summary: Ms X complained the Council failed to provide education for her child who was medically unfit to attend school. Ms X also complained the Council delayed in finalising her child’s Education and Health Care (EHC) Plan and failed to provide provision from the previous EHC Plan. We found fault with the Council failing to provide education for Ms X’s child for slightly over one and a half terms. We also found fault with the Council failing to provide provision from the EHC Plan for the same time. We also found the Council at fault for delays in finalising the EHC Plan. The Council agreed to apologise to Ms X, pay her £2,625 for the missed educational provision and £300 for the uncertainty and stress caused through the EHC Plan delays. The Council also agreed to provide training and guidance to its staff.

Coventry City Council (23 008 649)

Statement Upheld Special educational needs 09-Apr-2024

Summary: Ms X complained the Council did not put in place suitable education for her child when she was out of school and delayed in issuing a final Education, Health and Care plan after an annual review. Ms X said her child has missed out on education she should have received and has had to wait longer than she should have for an updated Education, Health and Care plan. We have found the Council at fault for not putting in place appropriate education for Ms X’s child and for delaying in providing a final Education, Health and Care plan. The Council agreed to apologise, make a payment to recognise the loss of education and distress caused, and carry out some service improvements.

Coventry City Council (23 018 347)

Statement Upheld Other 10-Apr-2024

Summary: We will not investigate Ms X’s complaint about the inadequacy of a section 7 court report because we cannot investigate complaints about reports prepared for court action or the way court action is handled. We will not investigate her complaints about the Council’s handling of the child in need process because the Council has offered an appropriate remedy and there is nothing we could add to its investigation.

Coventry City Council (23 008 406)

Statement Upheld Looked after children 25-Apr-2024

Summary: Ms X complains about the Council’s handling of her complaints about her son’s social worker and the Council’s failure to support her son. The Council was not at fault in how it investigated the actions of the social worker. However, it was at fault for failing to investigate Ms X’s additional complaint she made in August 2023. At the end of this draft decision statement, we made recommendations about what the Council should do to remedy the injustice its actions caused to Ms X and her son.

Coventry City Council (23 013 150)

Statement Upheld Assessment and care plan 29-Apr-2024

Summary: We uphold a complaint about the Council’s failure to act when Ms X asked for assistance with childcare and other support when she was receiving cancer treatment. The Council will apologise, make a symbolic payment and take action set out in this statement to minimise the chance of recurrence.

Coventry City Council (23 013 911)

Statement Upheld Allocations 21-May-2024

Summary: the Council was at fault when it failed to update its system promptly to stop Mr X being nominated for properties in areas of the city where he was at risk. This caused him significant distress because he feared he would be offered a property in an area where there was a risk of contact with the perpetrators of anti-social behaviour. The Council has agreed to provide a suitable remedy.

Coventry City Council (23 015 707)

Statement Upheld Other 19-Jun-2024

Summary: We have upheld this complaint about delay in the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Coventry City Council (24 005 665)

Statement Upheld Other 03-Jul-2024

Summary: We have upheld this complaint about delay in the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Coventry City Council (23 004 941)

Statement Upheld Homelessness 22-Jul-2024

Summary: Mr X complains that the Council did not include his child as part of his homelessness application so did not provide suitable interim and temporary accommodation. Mr X also complains that the accommodation offered to end the main housing duty was unsuitable. There is no evidence of fault by the Council in how it made its decision that Mr X’s child was not ordinarily resident with him. The Council is at fault as it suggested contacting Mr X’s former partner who allegedly perpetrated domestic abuse against Mr X. But this fault did not cause significant injustice to Mr X.

Coventry City Council (24 001 122)

Statement Upheld Leisure and culture 01-Aug-2024

Summary: Mr X complained about the Council’s decision not to remove a flag displayed at a community centre which he says is discriminatory, and which he said caused him distress. We find the Council at fault for not considering relevant guidance as part of its decision. The Council has agreed to apologise and make a fresh decision.