Coventry City Council (23 018 347)

Statement Upheld Other 10-Apr-2024

Summary: We will not investigate Ms X’s complaint about the inadequacy of a section 7 court report because we cannot investigate complaints about reports prepared for court action or the way court action is handled. We will not investigate her complaints about the Council’s handling of the child in need process because the Council has offered an appropriate remedy and there is nothing we could add to its investigation.

Coventry City Council (23 020 447)

Statement Upheld Private housing 05-Dec-2024

Summary: Mr X complained about the way the Council responded after he reported disrepair in his home which he rents from a private landlord. He also complained about poor complaints handling. The Council was not at fault with how it responded to the report of disrepair in Mr X’s home. The Council was at fault with its delayed response to Mr X’s stage 1 and stage 2 complaints. The Council has already apologised for the stage 1 delay which remedied the injustice caused. The stage 2 delay did not cause Mr X a significant injustice and no recommendation was needed.