Case Ref: 21 008 832 Category: Children's care services Sub Category: Adoption

• The Council has agreed to: ensure all complaints staff are aware of the scopeof the statutory complaints procedure in respect of post-adoption support; and review the way in which applications to the ASFfor post-adoption support funding are made to see if can identify areas where theprocess can be speeded up and/or streamlined to ensure quicker delivery ofsupport.

Case Ref: 20 008 211 Category: Adult care services Sub Category: Domiciliary care

• Review its agreements with service providers to check their complaints procedure shows how to escalate complaints to the Council and to us.

Case Ref: 20 007 910 Category: Planning Sub Category: Planning applications

• The Council will send a memo to enforcement officers to remind them of the need to provide regular updates during any enforcement investigation to those who have raised concerns.

Case Ref: 20 004 499 Category: Adult care services Sub Category: Assessment and care plan

• The Council will confirm what action it will take to make sure it carries out timely care plan reviews as required by Section 27 of the Care Act 2014.

Case Ref: 20 001 484 Category: Adult care services Sub Category: Domiciliary care

• The Council will agree a robust action plan with the Care Provider to ensure it addresses the issues of poor care and poor record keeping highlighted in the complaint.
• The Council will monitor the Care Provider to ensure the improvements are implemented.
• The Council will seek an explanation from the Care Provider about the conflicting complaint responses provided to the complainant.

Case Ref: 19 020 147 Category: Environment and regulation Sub Category: Other

• When investigating complaints of rats site officers should make a record of their findings; what evidence is considered and refer to these in any written decision.