Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (22 016 722)

    Category: Planning Date: 11-Jun-2023

    Summary

    Mrs X complained the Council’s building control service failed to properly inspect the drains of her house before she bought it. She said that because of this failure, her drains were not connected to the main sewer, causing significant impacts on her amenities, costs and disturbance. We found fault that will be remedied by the Council reviewing its practices and procedures to help avoid recurrence of the fault.

    Service improvements

    We found fault in that the Council did not have evidence to show it tested a drain connection or keep proper records of its Building Regulations inspection. The Council agreed to review practices and procedures and use of document management systems to avoid recurrence of the fault.The Council agreed to report the findings of its review to the Ombudsman and the relevant scrutiny committee.

  • City Of Bradford Metropolitan District Council (22 016 662)

    Category: Planning Date: 11-Jun-2023

    Summary

    Mr X complained the Council’s building control service failed to properly inspect the drains of his house before he bought it. He said that because of this failure, his drains were not connected to the main sewer, causing significant impacts on his amenities, costs and disturbance. We found fault that will be remedied by the Council reviewing its practices and procedures to help avoid recurrence of the fault.

    Service improvements

    We found fault in that the Council did not have evidence to show it tested a drain connection or keep proper records of its Building Regulations inspection.The Council agreed to review practices and procedures and use of document managemsnt systems to avoid recurrence of the fault.The Council agreed to report the findings of its review to the Ombudsman and the relevant scrutiny committee.

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