Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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City Of Bradford Metropolitan District Council (22 013 325)

Category: Transport and highways Date: 02-Apr-2023

Summary

The Council was at fault for how it dealt with Mr B’s application for a clean air zone exemption for his car. It did not apply its own criteria correctly. It has agreed to reconsider his application. It has also agreed to make a symbolic payment to Mr B and ensure its staff are fully trained.

Service improvements

The Council has agreed to ensure all staff who deal with clean air zone permit applications are properly trained on its criteria.

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