Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (22 010 727)

    Category: Transport and highways Date: 23-Mar-2023

    Summary

    The complainant (Mrs X) said the Council failed when considering her Clear Air Zone (CAZ) exemption application. The Council gave her misleading and incomplete advice and failed to exercise its discretion. We found fault with the Council which caused Mrs X injustice. We recommend the Council apologise, re-consider its decision and make a payment for Mrs X to recognise her distress.

    Service improvements

    The Council will remind all the staff in the team dealing with the CAZ exemption applications of the need to provide accurate and comprehensive advice to the applicants rather than rely on generic correspondence. The Council will provide us with the evidence it has happened.

  • City Of Bradford Metropolitan District Council (21 004 103)

    Category: Transport and highways Date: 11-May-2022

    Summary

    The Ombudsman found fault by the Council on Miss Y’s complaint about increased noise after repairs to a traffic calming feature outside of her home. It accepts communication with her was not always clear. It also failed to keep and provide records of site monitoring visits. It failed to explain why it was not practical to repair the dip on the feature which it accepts might be contributing to the increased noise. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to remind officers of the need to communicate clear and relevant information with those reporting highway repairs/problems and clearly explain reasons for decisions.The Council agreed to act to ensure proper records of noise assessments are made with details showing how this was done and assessed.

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