Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (23 003 205)

    Category: Housing Date: 14-Feb-2024

    Summary

    Mr X complains that the Council reduced his housing priority band as he refused interim accommodation which could not accommodate his dog. The Council is at fault as it did not accept the relief duty when Mr X’s section 21 notice expired and when he disclosed domestic abuse. The Council also did not consider offering interim accommodation which could accommodate his dog. The Council is also at fault as it did not notify Mr X of his right to seek a review of its decision to reduce his housing priority. These faults caused avoidable uncertainty to Mr X and his partner, Ms Y. The Council has agreed to remedy this injustice to Mr X and Ms Y by apologising and making a symbolic payment of £300.

    Service improvements

    By training or other means, remind officers that they should review the homelessness duty owed in the event of a change of circumstances to decide if an applicant has become homeless and the Council owes a different duty.Review its procedures to ensure officers consider identifying and offering interim or temporary accommodation to applicants with pets that can accommodate their pet. This is to ensure the Council complies with paragraph 17.67 of the Homelessness Code of Guidance.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings