Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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City Of Bradford Metropolitan District Council (21 009 726)

Category: Environment and regulation Date: 30-Nov-2022

Summary

Miss Y complains about the Council delayed in responding to her reports of a collapsed retaining wall and has not taken effective enforcement action since. Miss Y says this has made it impossible for her to carry out repairs to her section of the wall and significantly increased the costs. The Ombudsman finds fault in the information the Council provided to Miss Y and the way it considered enforcement action.

Service improvements

Produce a guidance note or factsheet for residents on their responsibilitiesunder s167, their options around who they can use to complete works subjectto s167, and the procedure for obtaining approval from the Council. Providethis guidance note to any residents who make enquiries about this kind of workgoing forward.

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