Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (24 014 454)

    Category: Education Date: 15-May-2025

    Summary

    Mr X complained the Council refused to provide home to school transport for his child who has special educational needs and that it failed to follow the appeal process correctly. On the evidence considered the Council was at fault. It failed to properly consider Y’s circumstances, to hold a stage one review and to properly record and explain its decision making. This leaves doubt over the decision reached. The Council has agreed to apologise to Mr X for the frustration and uncertainty caused, review Mr X’s appeal, review its processes and arrange training for relevant school transport staff and panel members.

    Service improvements

    The Council has agreed to review its processes to ensure where it decides to end school transport, it offers a stage 1 review and then if this does not uphold the review, offers a stage 2 appeal panel hearing.The Council has agreed to provide training for school transport officers and school transport appeal panel members onhome to school transport and the statutory guidance, ensuring this coversapplications on SEN/disability/mobility grounds and the need to considerhealth, safety, sensory and behavioural difficulties in deciding whether it issafe to walk, even when accompanied.

  • City Of Bradford Metropolitan District Council (24 001 929)

    Category: Education Date: 01-Jul-2025

    Summary

    Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.

    Service improvements

    The Council and NHS Integrated Care Board will implement a joint working procedure for education transport requiring specialist escorts. The procedure should include processes to: escalate and resolve professional disagreements; check all elements of transport are in place; and check the transport is facilitating attendance at the placement.The Council will review how it records its reasoning for decisions about safeguarding referrals and how it explains these to referrers.

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