Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (22 001 118)

    Category: Education Date: 02-Dec-2022

    Summary

    There was delay in consulting a range of alternative schools, in holding an emergency review of an Education, Health and Care (EHC) plan and in providing a new right of appeal when a child was not able to attend school over an extended period. While the child’s health needs make it difficult to assess what impact the delay had, the uncertainty as to whether Y would have been able to return to school sooner, but for the fault, is itself an injustice. The Council will make a payment to acknowledge the injustice caused and make service improvements.

    Service improvements

    The Council will remind social care staff of the requirement to provide advice for all Education, Health and Care needs assessments.The Council will consider mechanisms for staff responsible for children with medical needs, health and social care to work together with families where children are out of school for extended periods to ensure children can return to school as soon as possible, especially where children are on waiting lists for specific interventions.

  • City Of Bradford Metropolitan District Council (21 008 347)

    Category: Education Date: 26-Jun-2022

    Summary

    Miss X complained the Council delayed in re-assessing her son, Y’s, special educational needs following an annual review of his Education Health and Care plan in June 2021. There were delays in deciding to re-assess, in arranging alternative provision whilst Y was out of school, and in consulting with alternative schools. The Council will apologise, make changes to its processes, and make a payment to remedy the impact of the additional time Y was without education due to the delays.

    Service improvements

    The Council will review its policies to ensure that it considers each child's individual circumstances before deciding how many hours of alternative education is appropriate and records its reasons for deciding a part-time provision amounts to a suitable education for a child.The Council will review its processes to ensure it keeps a detailed record of the conversation where a line manager is responding to concerns raised by a service user about the service provided by officers reporting to them.

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