Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (20 010 479)

    Category: Education Date: 21-Oct-2021

    Summary

    Mrs X complained that the Council has failed to provide her daughter, D, with a full-time education for over three years. She also complained that the Council delayed providing D’s Education, Health and Care plan. She says this has caused D and the family immense distress with D becoming suicidal. Mrs X also has health problems and she says the Council’s approach has had a detrimental effect on her. She asks that the Council compensate D for its failing to support her education and for the impact on the family’s mental health that its approach has had. The Council is at fault for delaying issuing D’s EHC plan and for its approach in other ways. However, it is not at fault for failing to provide D with an education.

    Service improvements

    The Council should be able to show that it has systems in place to ensure it meets the statutory deadlines it is required to meet in the EHC plan process.

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