Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (23 001 178)

    Category: Children's care services Date: 07-Dec-2023

    Summary

    Mrs X, who was a foster carer, complained about the Council’s failure to properly investigate her complaint about inaccurate statements made by a social worker. We have found the Council to be at fault because it failed to carry out a specific enquiry and failed to amend inaccurate records in response to her complaint. To remedy the injustice to Mrs X, the Council has agreed to apologise and correct the relevant records. We did not find fault with the Council’s decision to make a safeguarding referral to the private fostering agency.

    Service improvements

    The Council has agreed to reflect on the issues raised in this decision statement and identify any areas of service improvement in complaint handling, particularly around making appropriate enquiries where there is a conflict of evidence. The Council should prepare a short report setting out what the Council intends to do to ensure similar problems do not reoccur. This report should be sent to the Ombudsman.

  • City Of Bradford Metropolitan District Council (22 015 018)

    Category: Children's care services Date: 18-Jun-2023

    Summary

    Mr B complained about excessive delay by the Council in dealing with his complaint about children’s services through the statutory complaints procedure. We found the Council delayed excessively in completing two stages of the process which caused Mr B additional distress, harm and frustration. We welcome the Council’s agreement to pay Mr B the £5,000 which he requested and implement the agreed action plan. The Council has agreed to keep Mr B informed regularly of progress with this and let us know the outcome of the review of its complaints service.

    Service improvements

    The Council will undertaken a review of its complaints service and provide us with an update of the agreed changes.

  • City Of Bradford Metropolitan District Council (22 014 370)

    Category: Children's care services Date: 21-May-2023

    Summary

    There is fault by the Council because it failed to consider Mrs B’s complaint about post adoption services in accordance with the children’s social care statutory complaints process. The Council has also failed to complete essential work it agreed to as part of its response to her complaint. The Council has agreed to complete the stage two investigation.

    Service improvements

    Share this decision with relevant staff. Remind staff that eligible complaints should be dealt with in accordance with the Getting the Best from Complaints’ Guidance, and that the Council is obliged to ensure that complaints proceed to stages two and three if the complainant wishes to do so.

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