Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (21 002 237)

    Category: Children's care services Date: 04-Jan-2022

    Summary

    there was fault by the Council in that it delayed in its consideration of Ms C’s complaint under the statutory children’s complaints procedure. The consideration of the complaint was thorough and agreed action was taken on some of the upheld complaints but the Council will now take further action to remedy some parts of the complaint for which no remedy was previously offered

    Service improvements

    The Council will provide us with evidence of how it tracks progress on complaints being considered under the statutory children’s complaints procedure to ensure that the statutory deadlines under this are met.

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