Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 5 of 5 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (25 004 997)

    Category: Adult care services Date: 24-Feb-2026

    Summary

    Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.

    Service improvements

    Provider B should:In writing, remind staff who deal with complaints of the importance of responding in line with its policy

  • City Of Bradford Metropolitan District Council (25 001 509)

    Category: Adult care services Date: 07-Jan-2026

    Summary

    Priority Care Home (the Care Home) which provided services on behalf of the Council was at fault in how it cared for Ms G. The Care Home failed to adequately communicate with Mrs X or other professionals about Ms G’s deteriorating behaviour before giving her notice to leave the Home. This caused Mrs X and Ms G distress and uncertainty. The Council has already apologised to Mrs X for the injustice caused and has ensured the Care Home has carried out some service improvements to prevent recurrence of the fault. The Council agreed to ensure the Care Home now reviews how it communicates with a resident’s Next of Kin/family members going forward.

    Service improvements

    The Council should ensure Priority Care Home updates resident’s care plans to include a written communication agreement with the resident’s family/Next of Kin. This is to ensure the Care Home communicates with Next of Kins and family members in line with the principles of the Mental Capacity Act.

  • City Of Bradford Metropolitan District Council (24 023 364)

    Category: Adult care services Date: 21-Sep-2025

    Summary

    There was fault by the Council in the late Mrs Y’s care in one of its care homes. The care home did not consult with Mrs Y’s GP to see if her medicine could be administered to her covertly and her care plans did not include detailed information about how to deliver personal and oral care in her best interests. This caused Mrs Y avoidable distress which cannot now be remedied as she has died. The Council will apologise and make a symbolic payment to her daughter Ms X (and for other family members) to recognise her distress in witnessing her mother receiving poor care. The Council will take action to minimise the risk of recurrence.

    Service improvements

    The Council will issue a written reminder to a local Care Home to update care plans so they include detailed information on how to provide care to a non-consenting resident who lacks mental capacity to make decisions on their care.The Council will issue a written reminder to a local Care Home to involve the GP or NHS professional for advice on covert administration of medication where a resident who lacks mental capacity is refusing to take their medicine.

  • City Of Bradford Metropolitan District Council (24 018 678)

    Category: Adult care services Date: 13-May-2025

    Summary

    We have upheld Ms X’s complaint about the Council’s failure to provide adequate information about the costs of adult social care for her father. We asked the Council to remedy the injustice caused. It agreed to apologise and reduce the costs it charges Mr Y. It will also take action to prevent a recurrence of this issue.

    Service improvements

    The Council will remind relevant staff of the importance of providing as much information as possible about charging for adult social care and the costs of the package of care at the time it is arranged, of clearly recording the advice given and to consider confirming it in writing, for example, by sending a costs leaflet.

  • City Of Bradford Metropolitan District Council (24 016 431)

    Category: Adult care services Date: 25-Aug-2025

    Summary

    Mrs X complained the Council incurred delays in considering her application for a Disabled Facilities Grant for her son. She also complained the Council did not properly consider her application. Mrs X said the Council’s actions caused avoidable distress to her son and the family. The Council is at fault as it incurred delays in the Disabled Facilities Grant process. It has agreed to provide an apology and a financial remedy to Mrs X.

    Service improvements

    Remind staff to progress DFG applications and communicate with applicants in a timely manner.

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