Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 5 of 5 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (24 000 904)

    Category: Adult care services Date: 28-Feb-2025

    Summary

    Mrs Y complained that her late father, Mr W, experienced avoidable injuries during his short time at a Council commissioned residential care home. She also says that staff did not communicate with her properly about the incident and did not properly investigate. We find the home failed to properly assess Mr W’s risks and at the frequency agreed in his care plan. Although we cannot say that Mr W’s fall was preventable, the fault has caused uncertainty for which the Council should apologise and make a symbolic payment for. The home has already implemented some service improvements following Mrs Y's complaint.

    Service improvements

    The Council will share with us a copy of the smoking policy and telemedicine procedure which the care home updated following the complaint investigation.

  • City Of Bradford Metropolitan District Council (23 021 226)

    Category: Adult care services Date: 29-Sep-2024

    Summary

    We upheld a complaint the Council failed to invite a member of Mrs C’s family to a continuing healthcare checklist assessment. This contributed to the Council failing to take account of information relevant to its assessment and resulted in delay to the NHS considering Mrs C’s eligibility for funding towards her health needs. This caused avoidable distress which the Council has agreed to remedy, detailed at the end of this statement as well as agreed service improvements.

    Service improvements

    The Council agreed that further to this investigation it would issue a reminder to all staff trained to undertake continuing healthcare checklist assessments of the need to provide information about the checklist before undertaking the assessment; ensuring those assessed know they can have a representative present (such as a family member) during the assessment; and to provide information on the outcome of the assessment.

  • City Of Bradford Metropolitan District Council (23 019 207)

    Category: Adult care services Date: 13-Nov-2024

    Summary

    Mr X complained the Council and ICB failed to work together to provide him with a budget for support. We found no fault by the ICB or Council in how they worked together to provide Mr X with a budget for support. We found fault by the Council in its reference to older legislation in its Direct Payments contracts, which caused frustration to Mr X. The Council has taken action to update the contracts, and has agreed to send Mr X an updated version.

    Service improvements

    Within three months of the final decision, the Council will send us confirmation it has changed its Direct Payments contracts to reflect the current legislation, or tells us when it will do so, and provide us with an updated copy.

  • City Of Bradford Metropolitan District Council (23 010 996)

    Category: Adult care services Date: 08-Apr-2024

    Summary

    Mrs X complained the Council has delayed in assessing the change in her father, Mr Y’s care needs and has refused to backdate support to January 2023 when the care increased. As a result Mr Y has accrued care charges he cannot afford. The delays and failings in the way the Council dealt with Mrs X’s requests for additional care and support for Mr Y are fault. This fault has caused Mrs X and Mr Y an injustice.

    Service improvements

    The Council has agreed to provide training / reminders to relevant staff of the need to provide clear advice and explanations of the process to be followed when an increased care package is requested. And of the need to fully document the advice given.

  • City Of Bradford Metropolitan District Council (22 017 137)

    Category: Adult care services Date: 21-Jul-2024

    Summary

    Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.

    Service improvements

    In this case a hospital referred an elderly patient to the Council to consider what support he might need when he left hospital. We found the Council closed its case too soon, without having suitable discussions with the family about the available options and the financial implications of each. The Council agreed it would share the learning from this case with all of its staff that are involved in hospital discharge planning.

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