Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (23 006 153)

    Category: Adult care services Date: 23-Feb-2024

    Summary

    A care home, acting on behalf of the Council, failed to provide an appropriate level of care to Miss Y. The Council failed to properly investigate the complaint, it accepted the word of the care home and failed to give due weight to information from Miss Y’s representative.

    Service improvements

    The Council failed to investigate a complaint about the level of care being provided by a care home. The Council will discuss this with the monitoring team and establish what action is required to address the failings by the care home and will follow this up with monitoring visits.The Council will consider lessons learned in respect of complaint investigation.

  • City Of Bradford Metropolitan District Council (23 001 344)

    Category: Adult care services Date: 25-Sep-2023

    Summary

    We upheld complaints made by Mrs D concerning the Council’s assessment of her mother’s care needs in May 2022 and that it did not fully refund money spent on her care as a result. Also, that it was at fault for how it assessed her late father’s care needs in June and August 2022. These faults caused a loss of service and distress. The Council accepts these findings and at the end of this statement, we set out the actions it has agreed to take to remedy that injustice and improve services to avoid a repeat.

    Service improvements

    The Council agreed to brief relevant social care staff on the importance of taking account of information provided by third parties when assessing a client's social care needs and showing it has done so. For example, information that might be provided by a relative or a care agency supporting the client.

  • City Of Bradford Metropolitan District Council (22 017 101)

    Category: Adult care services Date: 07-Nov-2023

    Summary

    A Council accepted several failings in the care one of its Care Home’s provided to an elderly resident. We found that the Council did not acknowledge the impact these failings had on the resident and her family. We did not find any fault in the care provided by a GP practice or an out of hours GP service. We recommend the Council takes steps to ensure improvements have been made to prevent recurrences.

    Service improvements

    When the Council investigated this complaint it accepted there had been failings and said it had given feedback to staff with the intention of improving performance and preventing recurrences. The Council should complete proportionate work to check whether there have been improvements in these areas.

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