Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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City Of Bradford Metropolitan District Council (21 011 791)

Category: Adult care services Date: 28-Nov-2022

Summary

Mrs X complained about various aspects of the way the Council considered a Safeguarding Adult Review. We found there was delay and fault in the process. We recommended a payment to Mrs X and Mr Y and various actions to review process and procedures.

Service improvements

The Council should review why the nursing home was not identified as a Person or Organisation Alleged to have Caused Harm (POACH) and why it was considered appropriate to include staff from the nursing home in a meeting about Mrs Z’s SAR. It should ensure relevant guidance for officers is updated to prevent a recurrence of this.The Council should review why the Safeguarding Adults Board did not consider using its powers under Section 45 of the Care Act 2014 to require the nursing home to provide information.

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