Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City Of Bradford Metropolitan District Council as a CSV file.

  • City Of Bradford Metropolitan District Council (21 005 345)

    Category: Adult care services Date: 14-Mar-2022

    Summary

    Ms C complained that the Council does not want to pay more, to enable her daughter to move into the care home she likes. She said that, instead, it has offered a cheaper home that is not suitable. While we found there was some fault with regards to the issues we investigated, there was no fault with the way the Council reached its decision about the care home it offered.

    Service improvements

    The Council has agreed to remind its adult social care staff as to when the Council should not ask a client's family to pay a top up fee, when a care home placement is more expensive than the personal budget it has initially allocated.

  • City Of Bradford Metropolitan District Council (21 000 914)

    Category: Adult care services Date: 02-Dec-2021

    Summary

    Mr X complained the Council failed to properly assess his care needs and that his contributions to his care were too high. We find the Council was at fault for failing to record its decision not to increase Mr X’s support hours. However, that did not cause Mr X an injustice. The Council has agreed to remind relevant staff to ensure any decision making is recorded within case records to stop the same problem affecting other people.

    Service improvements

    The Council has agreed to: Ensure client contribution appeal decision letters demonstrate the reasoning behind the Council’s decision. Ensure management discussions/oversight of decision making are recorded in adult social care case records.

  • City Of Bradford Metropolitan District Council (21 000 239)

    Category: Adult care services Date: 28-Jan-2022

    Summary

    Mr P complained about the Council’s failure to provide his mother with appropriate care causing distress and frustration. We have found the Council to be at fault because it did not arrange care for five days and cannot show it responded to concerns about poor care. To remedy the injustice caused by these faults, the Council has agreed to apologise, make a symbolic payment and review its procedures.

    Service improvements

    Reflect on the issues raised in this decision statement and identify any areas of service improvement, particularly around record keeping and responding to care quality concerns. The Council should prepare a short report setting out what the Council intends to do to ensure similar problems not reoccur. This report should be sent to the Ombudsman.

  • City Of Bradford Metropolitan District Council (20 005 052)

    Category: Adult care services Date: 09-Aug-2021

    Summary

    Mr B complains about the care provided to his late father, Mr C, by carers commissioned by the Council. The Council was at fault in that the care provider acting on its behalf failed to provide an adequate service to Mr C causing distress to him and his family. In recognition of the injustice caused, the Council has agreed to apologise to Mr B and make a payment.

    Service improvements

    The Council has also agreed that, within three months, it will provide evidence of how the safeguarding team has complied with the recommendations in the safeguarding report.

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