Service improvements

City Of Bradford Metropolitan District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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  • City Of Bradford Metropolitan District Council (22 008 994)

    Category: Education Date: 10-May-2023

    Summary

    Miss Z complains about the actions of the Council when she requested an Education Health and Care assessment for her son, Y. We find fault because the Council took eleven months to notify Miss Z of its decision not to assess Y. The Council also took seven months to respond to Miss Z’s complaint. This fault caused injustice because it frustrated Miss Z’s right of appeal. The Council will remedy the injustice with the actions list at the end of this statement.

    Service improvements

    The Council will remind relevant officers, either through staff training or a briefing paper, of the requirement to issue decision notifications to parents as per its statutory duty under Regulation 5(3) of the Special Educational Needs and Disability Regulations 2014.

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