City of Bradford Metropolitan District Council (24 007 332)

Statement Upheld Special educational needs 21-Apr-2025

Summary: Ms X complained that the Council failed to provide full-time education and special educational provision for her son (Y). She also complained about the Council’s delay in reviewing Y’s Education Health and Care Plan, its failure to re-assess Y’s speech and language needs and to communicate with her. We found fault with the Council. This fault caused injustice to Y and Ms X. The Council has agreed to apologise and make payments to recognise Y’s loss of provision and Ms X’s distress. The Council has also agreed to reimburse Ms X for the cost of a Speech and Language Therapy report.

City of Bradford Metropolitan District Council (24 021 393)

Statement Upheld Other 01-May-2025

Summary: Ms X complained that the Council had failed to re-assess her son’s (Y) social care needs, prepare a child in need plan for him and carry out a carer’s assessment for her. We found fault with the Council for its failure to consider Ms X’s complaint through its children’s statutory complaint procedure. The Council’s fault caused injustice to Ms X. The Council has agreed to apologise and make a symbolic payment for Ms X’s distress.

City of Bradford Metropolitan District Council (24 020 352)

Statement Upheld Refuse and recycling 07-May-2025

Summary: We have decided not to investigate Mr X’s complaint about missed assisted bin collections. The Council has upheld the complaint and agreed to remedy the injustice caused by taking appropriate action.

City of Bradford Metropolitan District Council (24 018 678)

Statement Upheld Charging 13-May-2025

Summary: We have upheld Ms X’s complaint about the Council’s failure to provide adequate information about the costs of adult social care for her father. We asked the Council to remedy the injustice caused. It agreed to apologise and reduce the costs it charges Mr Y. It will also take action to prevent a recurrence of this issue.

City of Bradford Metropolitan District Council (24 014 454)

Statement Upheld School transport 15-May-2025

Summary: Mr X complained the Council refused to provide home to school transport for his child who has special educational needs and that it failed to follow the appeal process correctly. On the evidence considered the Council was at fault. It failed to properly consider Y’s circumstances, to hold a stage one review and to properly record and explain its decision making. This leaves doubt over the decision reached. The Council has agreed to apologise to Mr X for the frustration and uncertainty caused, review Mr X’s appeal, review its processes and arrange training for relevant school transport staff and panel members.

City of Bradford Metropolitan District Council (25 002 303)

Statement Upheld Other 29-May-2025

Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay. It will also apologise and make a payment to the complainant to remedy the time and trouble they have been to.

City of Bradford Metropolitan District Council (24 002 366)

Statement Upheld Special educational needs 04-Jun-2025

Summary: the Council took too long to update Mrs M’s son B’s education, health and care (EHC) plan. We cannot investigate Mrs M’s complaint about the lack of alternative provision because of her appeal to the SEND Tribunal. Mrs M should complain to the Council in the first instance about the missing assessments ordered by the Tribunal. The Council has provided a suitable remedy for the delay updating B’s EHC Plan.

City of Bradford Metropolitan District Council (25 002 864)

Statement Upheld Other 08-Jun-2025

Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by progressing it to stage two, apologising to Mrs X and making a payment to her to remedy the time and trouble she has been to.

City of Bradford Metropolitan District Council (24 017 718)

Statement Upheld School transport 19-Jun-2025

Summary: Mrs X complained the Council refused to provide home to school transport for her child, Y, who has special educational needs, and that it failed to follow the appeal process correctly. The Council was at fault. It failed to properly consider Y’s circumstances, to hold a stage one review and to properly record and explain its decision making. This leaves doubt over the decision reached. The Council has agreed to apologise to Mrs X for the frustration and uncertainty caused and rehear Mrs X’s appeal.

City of Bradford Metropolitan District Council (24 001 929)

Statement Upheld Special educational needs 01-Jul-2025

Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.