City of Bradford Metropolitan District Council (23 010 996)

Statement Upheld Assessment and care plan 08-Apr-2024

Summary: Mrs X complained the Council has delayed in assessing the change in her father, Mr Y’s care needs and has refused to backdate support to January 2023 when the care increased. As a result Mr Y has accrued care charges he cannot afford. The delays and failings in the way the Council dealt with Mrs X’s requests for additional care and support for Mr Y are fault. This fault has caused Mrs X and Mr Y an injustice.

City of Bradford Metropolitan District Council (23 006 292)

Statement Upheld Charging 13-May-2024

Summary: Mr X complains about the Council’s handling of his mother’s (Mrs Y) care and assessment since she was admitted to hospital in September 2022. The Council was at fault for the avoidable delay in assessing Mrs Y’s needs and contribution to care costs. It has already taken appropriate action to remedy the injustice caused by this delay. There was no evidence of fault in the Council’s interactions with Mr X about choice of residential care placement or the quality of care Mrs Y received.

City of Bradford Metropolitan District Council (22 016 423)

Statement Upheld Child protection 14-May-2024

Summary: Ms D complains for herself and on behalf of her daughter, Miss C. They complain about the Council’s lack of work with Miss C about a risk of child sexual exploitation, the lack of support for both Miss C and Ms D, comments that Ms D was a reason one of Miss C’s placements broke down and not acting on advice. Ms D says she had to consult a solicitor. Our decision is there was some fault by the Council and its partner organisation in a delay in supporting Ms D and Miss C. The Council has agreed to our recommendations.

City of Bradford Metropolitan District Council (23 013 390)

Statement Upheld Charging 16-May-2024

Summary: Mr X complained Norwood House Care Home breached the terms of their agreement by increasing his mother, Ms Y’s, top up fee several times without proper notice or consultation and without notifying the Council. We found there was fault causing injustice when the Care Home failed to follow the correct procedure to increase fees, and when the Council failed to provide information in writing. However, we were satisfied the Council already remedied the injustice.

City of Bradford Metropolitan District Council (23 020 887)

Statement Upheld Residential care 23-May-2024

Summary: We will not investigate this complaint about adult social care in a residential care home. This is because it is unlikely that we could add to investigations already undertaken by the Care Provider and the safeguarding authority. It is unlikely an Ombudsman investigation would lead to a different outcome.

City of Bradford Metropolitan District Council (24 001 083)

Statement Upheld Refuse and recycling 11-Jun-2024

Summary: We will not investigate this complaint about a fixed penalty notice. Further investigation would not lead to a different outcome.

City of Bradford Metropolitan District Council (23 010 632)

Statement Upheld Friends and family carers 11-Jul-2024

Summary: The Council was at fault for paying Miss B a special guardianship allowance at the wrong rate between 2015 and 2021. This meant she missed out on a significant amount of allowance. The Council has agreed to backdate her missed payments.

City of Bradford Metropolitan District Council (22 017 137)

Statement Upheld Charging 21-Jul-2024

Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.

City of Bradford Metropolitan District Council (23 011 758)

Statement Upheld Other 29-Jul-2024

Summary: Mrs Y complains on behalf of Miss X about the way in which the Council managed her family’s move out the Council’s area in April 2023. She said that because of the Council’s failures the family suffered avoidable distress and the children missed out on education and crucial social services support. We found the Council was at fault for the delay in transferring some of the educational documents to the new Council and the delay in holding a transfer meeting. The Council agreed to our recommendations on what it should do to remedy the injustice its actions caused Miss X and her family.

City of Bradford Metropolitan District Council (22 017 466)

Statement Upheld Special educational needs 06-Aug-2024

Summary: Ms X complained the Council failed to arrange a school place or educational provision for her child Y. The Council was at fault as it failed to identify a suitable school for Y, failed to ensure Y received the provision in their Education, Health and Care Plan and has failed to issue a final Plan following Y’s annual review. This caused Ms X distress and frustration, delayed her right of appeal and meant Y has missed out on suitable education provision. The Council has agreed to apologise and make payments to Ms X and Y and to take action to improve its services.