Chiltern District Council (18 017 331)

Statement Upheld Planning applications 06-Nov-2019

Summary: Mr and Mrs X complain about the Council’s consideration and approval of drawings detailing the levels and height of the replacement house next to their home. There was fault in the Council’s consideration of the levels plans but this has not altered the decision on the application.

Chiltern District Council (19 008 446)

Statement Upheld Refuse and recycling 03-Mar-2020

Summary: The complainant says from 2017 to 2019 the Council failed to provide a suitable waste collection service from his home. He says the Council repeatedly missed collections resulting in the complainant contacting the Council and waiting for a further collection. The Council recognises it failed to provide a suitable service, took this up with its contractor and applied penalties to the contactor. The Council apologised to the complainant and offered the complainant a payment. The Ombudsman finds the Council at fault for failing to provide a suitable service.