Case Ref: 23 015 156 Category: Housing Sub Category: Homelessness

• Share the key learning points from this investigation in a briefing session with officers in the Housing Options service who handle homelessness cases;
• Send us an action plan setting out the steps it will take to ensure case officers carry out thorough assessments of applicants’ housing and support needs and keep cases under regular review as they move through the prevention, relief and main housing duty stages;
• Remind all case officers of the legal duty to:a) assess the suitability of interim accommodation and make a record of the assessment;b) send letters to applicants to notify them of the acceptance and end of housing duties and log the dates the letters are sent in the case records.