Service improvements

Cheshire East Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Cheshire East Council (25 009 093)

Category: Education Date: 01-Apr-2026

Summary

The Council was at fault for not issuing the final amended EHC Plan for Mrs X’s child, Y within statutory timescales following an annual review. The Council was also at fault for issuing delayed responses to Mrs X’s complaint. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused to Mrs X.

Service improvements

The Council has agreed to remind complaints officers by way of staff training or a briefing to issue complaint responses within the timescales set out in the corporate complaints policy.

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