Service improvements

Cheshire East Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cheshire East Council as a CSV file.

  • Cheshire East Council (22 017 787)

    Category: Other Categories Date: 06-Feb-2024

    Summary

    Mr X complains the Council did not properly deal with his complaint about a defective Heat Pump in its market. We find the Council delayed providing its complaint response which caused Mr X uncertainty and frustration. The Council should apologise to Mr X, make a symbolic payment of £150 for his time and trouble resolving his complaint and undertake a period of monitoring and review if any further remedial works are necessary.

    Service improvements

    The Council will check the heat pump in the Market and confirm it is working correctly and undertake any necessary remedial works if it is found to be defective.The Council will monitor the temperature in the Market for a period of six weeks to confirm it meets the guidance set out in the Approved Code of Practice on the Workplace (Health, Safety and Welfare) Regulations.The Council will review if any immediate action is required to improve the Market’s temperature including the maintenance of the air curtains, installation of thermometers, temporary heating fans and its remote temperature management system.

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