Service improvements

Cheshire East Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cheshire East Council as a CSV file.

  • Cheshire East Council (22 014 515)

    Category: Transport and highways Date: 13-Aug-2023

    Summary

    We found fault on Mr J’s complaint about the Council failing to investigate reports of water ponding on the road outside his home following road works. It failed to explore this when he complained. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to remind complaint officers of the need to ensure new reports raised during the complaints procedure are referred promptly through to the appropriate department.

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