Service improvements

Cheshire East Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Cheshire East Council as a CSV file.

  • Cheshire East Council (21 001 585)

    Category: Environment and regulation Date: 09-Dec-2021

    Summary

    Mr D complained the Council failed to take preventive action when he reported a blocked drain. We find the Council was at fault for its communication with Mr D. The Council apologised for this when it responded to Mr D’s complaint. It has also agreed to carry out service improvements to prevent a reoccurrence of the fault.

    Service improvements

    By 8 February 2022, the Council has agreed to provide evidence that it has: •Created a dedicated adverse weather webpage that acts as a central hub where customers can get advice, information and support before, during and after periods of adverse weather. •Produce written guidance for staff working on the adverse weather desk to support them with signposting customers to appropriate resources. This will enable them to provide consistent and accurate response to enquiries.

  • Cheshire East Council (20 005 989)

    Category: Environment and regulation Date: 27-Aug-2021

    Summary

    The Ombudsman found fault on Mrs H’s complaint against the Council about it failing to: make representations to a review committee; object to Temporary Events Notices; communicate with her properly; issue a valid Noise Abatement Notice; ensure there were no delays; consider evidence. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to review its practices to ensure: the environmental protection team will make objections to future temporary events notices from the venue where appropriate; proper checks are made about the relevant party to be named on the Noise Abatement Notice; officers act on accepted breaches of licence and progress them without delay; ensure reports received by the environmental protection team are acknowledged and actioned.

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