Service improvements

Cheshire East Council

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cheshire East Council as a CSV file.

  • Cheshire East Council (24 021 651)

    Category: Environment and regulation Date: 03-Dec-2025

    Summary

    Mrs X complained about the Council’s failure to resolve flooding of her property. We found fault in the way the Council responded to Mrs X’s flooding reports. The Council’s fault caused injustice to Mrs X. The Council has agreed to apologise and hold a meeting with Mrs X to provide her with clear and accurate information about the Council’s plans for the area affected by the flooding. The Council has also agreed to carry out some service improvements.

    Service improvements

    The Council will review its record keeping to ensure all communication and decisions are recorded on the central system.The Council will remind its staff responding to the flooding reports of the importance to provide updates to people who have been affected. If the Council does not intend to take any action, it should communicate it clearly, providing its reasons.

  • Cheshire East Council (22 000 449)

    Category: Environment and regulation Date: 27-Apr-2023

    Summary

    Mr Q is making a complaint on behalf of his daughter (Miss G). He says the Council has failed to resolve issues relating to household bins being left for collection at a designated site which is close to Miss G’s home. We found the Council was at fault for not taking agreed enforcement action for apparent breaches to the rules which were repeated and long lasting. The Council had agreed to control this problem when we investigated the issue in 2019. It failed to do so and bins and household waste has often been left outside Miss G’s home for days unchallenged. This caused her an injustice because the fault adversely impacted on the use and enjoyment of her home. The Council has agreed to our recommendations for the Council to remedy the injustice suffered.

    Service improvements

    TheCouncil will arrange to monitor the situation with the bins in the complainant's area withinthe limited resources available to it. Patrols will be put in place by officersfrom the relevant Council department to monitor fly-tipping and we will usethis resource as a way to monitor the situation.

  • Cheshire East Council (21 001 585)

    Category: Environment and regulation Date: 09-Dec-2021

    Summary

    Mr D complained the Council failed to take preventive action when he reported a blocked drain. We find the Council was at fault for its communication with Mr D. The Council apologised for this when it responded to Mr D’s complaint. It has also agreed to carry out service improvements to prevent a reoccurrence of the fault.

    Service improvements

    By 8 February 2022, the Council has agreed to provide evidence that it has: •Created a dedicated adverse weather webpage that acts as a central hub where customers can get advice, information and support before, during and after periods of adverse weather. •Produce written guidance for staff working on the adverse weather desk to support them with signposting customers to appropriate resources. This will enable them to provide consistent and accurate response to enquiries.

  • Cheshire East Council (20 005 989)

    Category: Environment and regulation Date: 27-Aug-2021

    Summary

    The Ombudsman found fault on Mrs H’s complaint against the Council about it failing to: make representations to a review committee; object to Temporary Events Notices; communicate with her properly; issue a valid Noise Abatement Notice; ensure there were no delays; consider evidence. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to review its practices to ensure: the environmental protection team will make objections to future temporary events notices from the venue where appropriate; proper checks are made about the relevant party to be named on the Noise Abatement Notice; officers act on accepted breaches of licence and progress them without delay; ensure reports received by the environmental protection team are acknowledged and actioned.

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