Service improvements

Cheshire East Council

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 31 - 33 of 33 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Cheshire East Council as a CSV file.

  • Cheshire East Council (20 012 023)

    Category: Education Date: 09-Mar-2022

    Summary

    We did not investigate Mrs X’s complaints about decisions the Council made about a child she fostered. This is because we did not find fault with the Council’s stage two and three statutory complaint investigations. However, we did find fault with delays in the Council’s complaint handling and in complying with the recommendations from those investigations. The Council has offered a suitable remedy for the delay. It will also complete the recommendations, apologise to Mrs X and remind officers of the timescales for carrying out investigations.

    Service improvements

    The Council will remind staff dealing with complaints the timescale for completing a stage two investigation begins once a complainant requests it in writing.The Council will review its systems for monitoring compliance with recommendations from stage two investigations and stage three review panels to ensure these are completed in a timely way.

  • Cheshire East Council (20 009 764)

    Category: Education Date: 05-Aug-2021

    Summary

    Mrs X complained the Council failed to secure the provision of the Speech and Language Therapy (SaLT) assessment specified in her son, Mr S’s, Education, Health and Care Plan and delayed putting into place transport arrangements to college which then proved to be unsuitable. The Council was at fault when it delayed in ensuring the SaLT assessment took place. This caused Mrs X and Mr S an injustice. The Council should make a financial payment to recognise this. There was no fault in the transport arrangements the Council put into place or the timing of those arrangements.

    Service improvements

    The Council agreed to provide evidence of the work it has carried out with the relevant part of the NHS and a school to prevent delays when sourcing and providing speech and language therapy.

  • Cheshire East Council (20 008 527)

    Category: Education Date: 18-Nov-2021

    Summary

    We upheld Miss X’s complaint about the Council’s handling of her son’s education, health and care plan. Her son, Mr Y, lost out on provision he was entitled to. Miss X and Mr Y also experienced frustration and uncertainty due to faults by the Council. The Council agreed to apologise to Mr Y and Miss X and make a payment to recognise their distress and time and trouble.

    Service improvements

    The Council will issue a reminder to staff about the timescales for issuing an amended final plan following a decision from the SEND tribunal.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings