Service improvements

Cheshire East Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cheshire East Council as a CSV file.

  • Cheshire East Council (21 004 831)

    Category: Children's care services Date: 14-Dec-2022

    Summary

    Mr B complained about the actions of the Council in responding to his complaint about children’s services. We found some fault including a failure to appoint an advocate to assist Mr B with his complaint, failing to implement agreed reasonable adjustments for him and a failure to provide a personal remedy to Mr B and C to recognise the impact of the fault on them as part of the complaints process. The Council has agreed to pay £550 to Mr B, including £250 for the benefit of his daughter C, and to improve its procedures for the future.

    Service improvements

    The Council has agreed to: • work with Mr B’s advocate to consider what steps it could take to improve its response to disabled (particularly neurodivergent) parents interacting withboth children’s services and the complaints process; and • review its guidance for complaints staff in when and how to appoint advocates for complainants.

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