Cheshire East Council (21 011 880)

Statement Upheld Enforcement 25-Apr-2022

Summary: Mr X complained the Council delayed taking enforcement action in relation to drainage works for a development near his property. The Council was at fault for not taking action sooner. The Council has agreed to remedy Mr X’s injustice.

Cheshire East Council (21 009 044)

Statement Upheld Enforcement 25-Apr-2022

Summary: Mr X complained the Council delayed taking enforcement action in relation to drainage works linked to a development near his property. The Council was at fault for not taking action sooner. The Council has agreed to remedy Mr X’s injustice.

Cheshire East Council (21 008 161)

Statement Upheld Antisocial behaviour 03-May-2022

Summary: The Council correctly dealt with reports of anti-social behaviour but could have directed Mr B to the landlord of the property three months sooner. This did not cause any significant injustice, so we make no recommendations to the Council. The Council and landlord have worked together to improve Mr B’s situation by installing a smoking shelter and screening at the neighbouring property, and vetting tenants to let more sensitively.

Cheshire East Council (21 000 034)

Statement Upheld Covid-19 14-Jun-2022

Summary: Ms B complained on behalf of Mr & Mrs C about the care they received from Four Seasons (No 9) Ltd when it operated a care home they were both resident at; in Mrs C’s case with that care provided on behalf of the Council. We uphold the complaints, finding no evidence the Care Provider considered Mr or Mrs C’s need for contact with each other (or between Mr C and his wider family), after they moved to rooms on different floors of the care home. The Care Provider also failed to sufficiently communicate a decline in Mr C’s health before he died. There were also some failings in its management of Mrs C’s diet and nutrition. These failings have caused distress. The Council and Care Provider accept these findings. At the end of this statement, we set out the action they have agreed to take to remedy that injustice.

Cheshire East Council (22 003 039)

Statement Upheld Special educational needs 05-Jul-2022

Summary: We will not investigate this complaint about the Council failing to keep records of two review meetings of Ms X’s child’s Education Health and Care Plan.

Cheshire East Council (22 005 732)

Statement Upheld Looked after children 31-Aug-2022

Summary: We uphold X’s complaint that the Council failed to consider his complaint within its children statutory complaints’ procedure. The Council has agreed to do so without further delay.

Cheshire East Council (22 000 320)

Statement Upheld Domiciliary care 07-Nov-2022

Summary: Mrs X complained about the way a care provider, commissioned by the Council, ended its contract to provide care for her son. There was fault in the care providers actions, for which the Council is responsible. This caused Ms X considerable distress. The Council should apologise, make a symbolic payment to Mrs X to recognise the injustice caused, and take appropriate action to prevent recurrence.

Cheshire East Council (22 002 257)

Statement Upheld Planning applications 14-Nov-2022

Summary: Mr B complains the Council did not notify him of a planning application or properly consider the impact. He also says the application should have been heard by a committee due to a possible conflict of interest. He says the extension is overbearing and overlooks part of his garden. We find fault in how the Council considered the application. However, this did not cause a significant injustice.

Cheshire East Council (22 002 261)

Statement Upheld Planning applications 14-Nov-2022

Summary: Mrs B complains the Council did not notify her of a planning application or properly consider the impact. She also says the application should have been heard by a committee due to a possible conflict of interest. She says the extension is overbearing and causes overshadowing to her garden. We find fault in how the Council considered the application. However, this did not cause a significant injustice.

Cheshire East Council (22 000 668)

Statement Upheld Enforcement 22-Nov-2022

Summary: Mr X complains about the Council’s handling of the planning application process relating to his home and subsequent enforcement action. There was service failure which meant the correct information was not published on the Council’s planning portal. The Council also took too long to respond to Mr X’s concerns and complaints. The Council has agreed to apologise and make a payment to Mr X for the delay and uncertainty caused. It will also ensure its ongoing planning enforcement investigation is progressed in a timely way and will keep Mr X regularly updated on its progress.