Cheltenham Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
0% Complaints upheld by Cheltenham Borough Council
0% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
0 upheld decisions
View upheld decisionsAdjusted for Cheltenham Borough Council's population, this is
0 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 1 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Satisfactory remedies provided by the Council
The Ombudsman did not uphold any complaints in this period
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Cheltenham Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 20 000 721
Category: Transport and highways
Sub Category: Parking and other penalties
- The Council should remind its officers of its complaints procedure and that they should reply to complaints without delay.
- The Council should ensure it notifies all individuals who objects to future Traffic Regulation Orders about their right to challenge the Order in the High Court within two weeks of the implementation of the Order.
Last updated: 4 April 2015