Central Bedfordshire Council (23 014 112)

Statement Upheld Special educational needs 23-Jul-2024

Summary: The Council investigated the complainants’ concern that it delayed in issuing their daughter’s Education, Health and Care Plan, after an annual review, Children Services did not attend this review and services were wrongly withdrawn. The Council accepted fault and provided redress to ensure the complainants’ daughter received services in accordance with her Plan. The Council also apologised and made a small symbolic payment. We are satisfied that this is sufficient remedy and therefore we are closing the complaint.

Central Bedfordshire Council (24 007 633)

Statement Upheld Other 16-Oct-2024

Summary: We will not investigate this complaint about the way the Council has dealt with the complainant’s enquiries about an insurance claim. The Council has recognised the initial responses to Mr X’s concerns fell short of its expected standards and has apologised. We consider that further investigation on this point will not lead to a different outcome. Also, Mr X can approach the Information Commissioner’s Office with his concerns about access to information. Finally, the Ombudsman cannot determine liability for damages. So we consider it reasonable for Mr X to contact the relevant insurer about damages to his car and if that fails to pursue the claim in court.