Service improvements

Canterbury City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Canterbury City Council as a CSV file.

  • Canterbury City Council (24 021 529)

    Category: Housing Date: 16-Feb-2026

    Summary

    Mr X complained about the Council’s actions after he served a notice to his tenants and led to their eviction. We found the Council at fault as it did not contact Mr X, as the landlord, throughout the process, or consider whether it was reasonable for the tenant to remain in occupation during the relevant period. This caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to recognise his injustice from the faults identified. It has also agreed to take action to prevent recurrence of fault.

    Service improvements

    The Council should send written reminders to relevant housing staff to ensure it obtains information from, and engages with, both tenants and landlords as early as possible after a valid notice and throughout any ongoing possession process.

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