Case Ref: 20 010 732Category: Other CategoriesSub Category: Land
The Council will review its ‘Unreasonable and Unreasonably Persistent Complainants’ policy and consider whether it requires updating to ensure consistency with the Ombudsman’s ‘Guidance on managing unreasonable behaviour’.
Case Ref: 19 002 891Category: PlanningSub Category: Planning applications
The Council will provide evidence to the Ombudsman of the improvements it has made to its planning application processes.
The Council will review its complaints handling processes to identify any improvements to improve communication and reduce delays.