Service improvements

Cambridge City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cambridge City Council as a CSV file.

  • Cambridge City Council (21 018 416)

    Category: Housing Date: 10-Oct-2022

    Summary

    Mr X complained the Council provided him with interim accommodation on the hospital scheme that was not suitable for his needs when he was discharged from hospital. Mr X further complained the Council removed him from the hospital scheme without telling him and delayed in deciding if he was in priority need for housing. There was fault in how the Council recorded its decisions about the suitability of the accommodation and how it discussed the hospital scheme with Mr X. The Council agreed to apologise to Mr X and pay him £100 to recognise the uncertainty this caused him.

    Service improvements

    The Council will review how it shares information about the local out-of-hospital homelessness scheme’s benefits and expectations with people, and how it accurately records those conversations in its records.The Council will provide evidence it has reminded staff to accurately record decisions about the suitability of accommodation, as it had already recognised it was necessary.

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