Service Improvements for Cambridge City Council


There are 5 results

  • Case Ref: 22 006 613 Category: Environment and regulation Sub Category: Licensing

    • The Council will change its record keeping procedures to ensure it keeps records of biodiversity assessments and inspections even when it does not identify any substantive issues or risks.

  • Case Ref: 21 018 416 Category: Housing Sub Category: Allocations

    • The Council will review how it shares information about the local out-of-hospital homelessness scheme’s benefits and expectations with people, and how it accurately records those conversations in its records.
    • The Council will provide evidence it has reminded staff to accurately record decisions about the suitability of accommodation, as it had already recognised it was necessary.

  • Case Ref: 21 015 046 Category: Environment and regulation Sub Category: Noise

    • The Council has agreed to provide evidence that it has carried out the service improvements it identified in a complaint response. These are:• a review of its noise assessment and decision-making processes;• measures to ensure consistency around officer attendance on visits and signing off on decision-making;• relevant training to be arranged for environmental health officers to ensure processes are followed; and• review and update the Council's website to make it clear what customers can expect from this part of the service.

  • Case Ref: 20 010 732 Category: Other Categories Sub Category: Land

    • The Council will review its ‘Unreasonable and Unreasonably Persistent Complainants’ policy and consider whether it requires updating to ensure consistency with the Ombudsman’s ‘Guidance on managing unreasonable behaviour’.

  • Case Ref: 19 002 891 Category: Planning Sub Category: Planning applications

    • The Council will provide evidence to the Ombudsman of the improvements it has made to its planning application processes.
    • The Council will review its complaints handling processes to identify any improvements to improve communication and reduce delays.

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