Cambridge City Council (20 010 732)

Statement Upheld Land 08-Jul-2021

Summary: We will not investigate Mr Y’s complaints about trespass and the determination of his boundary because these are matters which we consider should be settled by the courts. Furthermore, the matter has been ongoing for more than 12 months and Mr Y could have complained to us sooner. We will not investigate Mr Y’s claim for criminal damage because we cannot determine whether a crime has occurred and there are other agencies better placed to investigate. Mr Y also complains about other related matters, including the Council’s conduct and its handling of his complaint, but we have not investigated the underlying complaint so we will not investigate the related matters. However, we have investigated the Council’s application of its policy about ‘Unreasonable and Unreasonably Persistent Complainants’ and in our view, there is fault causing injustice to Mr Y.

Cambridge City Council (20 008 268)

Statement Upheld Planning applications 24-Aug-2021

Summary: the complainant complained the Council failed to properly consider a planning amendment that has significantly affected her home. The Council accepts it failed to recognise a significant change to the plans and offered a remedy. We found the Council at fault and the Council agreed to the increased remedy we recommended.

Cambridge City Council (20 008 600)

Statement Upheld Other 14-Oct-2021

Summary: Mr D complains about how the Council used rat poison at his home, which he says which he says his dog came into contact with, resulting in veterinary fees. We have found there was fault causing injustice. The Council should forward Mr D’s claim for a refund of vets’ fees to its insurer and pay him £100 to acknowledge the time and trouble he has been caused.