Cambridge City Council (19 004 621)

Statement Upheld Other 29-Jul-2020

Summary: The Council has accepted there was fault in the way it reached a decision to grant planning permission for a housing development next to Ms X’s home. The Council has offered to pay Ms X £500 to acknowledge this. There is no fault in the way the Council reached its decision to grant planning permission for a second planning application for the site based on amended plans.

Cambridge City Council (20 001 610)

Statement Closed after initial enquiries Allocations 01-Sep-2020

Summary: Ms X complains the Council will not allow her to remain living in the property she has lived in for over 50 years. The Ombudsman cannot investigate this complaint as the substantive matter, which has been considered by the Housing Ombudsman, falls outside our jurisdiction and an investigation is unlikely to find evidence of fault by the Council in relation to matters concerning its Allocations Policy.

Cambridge City Council (20 003 302)

Statement Closed after initial enquiries Homelessness 24-Sep-2020

Summary: The Ombudsman will not investigate this complaint that the Council has forced the complainant to live in her car because it provided unsuitable accommodation. This is because there is insufficient evidence of fault by the Council and because the complainant could have used her appeal rights.

Cambridge City Council (20 004 257)

Statement Closed after initial enquiries Other 16-Nov-2020

Summary: We cannot and will not investigate a residents’ association’s complaint about the accuracy of Planning Committee minutes. This is because the Residents’ Association took legal action against the Council regarding a planning application it approved in the Association’s area. And the injustice its members have suffered because of other planning applications is not significant enough to justify our involvement.

Cambridge City Council (20 004 361)

Statement Upheld Planning applications 25-Jan-2021

Summary: Mr X complained about how the Council responded to a neighbour’s pre-application planning advice request and decided to approve the neighbour’s planning application. The Council was at fault but this did not cause Mr X significant personal injustice.

Cambridge City Council (20 009 165)

Statement Closed after initial enquiries Planning applications 28-Jan-2021

Summary: We will not investigate Ms B’s complaint that the Council refused to deal with her complaint about a developer’s infringement onto a right of way and failed to accept the developer submitted the planning application without the correct certificate. This is because there is insufficient evidence of fault by the Council.

Cambridge City Council (19 020 398)

Statement Not upheld Noise 09-Feb-2021

Summary: Ms D complains the Council failed to deal effectively with noise nuisance and anti-social behaviour from her downstairs neighbour. We have found no fault by the Council.

Cambridge City Council (20 001 391)

Statement Closed after initial enquiries Planning applications 02-Mar-2021

Summary: On the evidence currently available, we will not investigate this complaint about how the Council has dealt with Mr X’s planning application. This is because Mr X has a right to appeal to the Planning Inspector. Mr X can also contact the Information Commissioner’s Office if he is not satisfied with the Council’s response regarding an alleged data protection breach.