Calderdale Metropolitan Borough Council (23 005 657)

Statement Upheld Charging 07-Apr-2024

Summary: Mr X complains on behalf of Mr Y, about delays in completing Mr Y’s financial assessment and issuing invoices, incorrect care charging, and failure to explain Mr Y’s care costs. We find the Council at fault which caused Mr X avoidable uncertainty, frustration, and distress. The Council has instigated service improvements to prevent recurrence which is a partial remedy. It should also apologise to Mr X and make a symbolic payment to him to address the injustice caused.

Calderdale Metropolitan Borough Council (23 011 638)

Statement Upheld Special educational needs 08-Apr-2024

Summary: Mrs X complained the Council failed to identify a suitable school placement or provide suitable alternative provision for her foster daughter, Y. The Council’s failure to identify an alternative school placement and the delay in arranging suitable educational provision amounts to fault. This fault has caused Mrs X and Y an injustice.

Calderdale Metropolitan Borough Council (23 012 340)

Statement Upheld Other 16-May-2024

Summary: Mr D says the Council delayed responding to reports about vermin and failed to take action. I have found evidence of fault by the Council because it failed to communicate the outcome of its investigation to Mr D. It handled the rest of the case correctly. Because of that error I have upheld the complaint and completed the investigation. The Council agrees to apologise to Mr D.

Calderdale Metropolitan Borough Council (23 006 082)

Statement Upheld Fostering 23-May-2024

Summary: Mr and Mrs X complain about the lack of support they experienced from the Council as registered foster carers since 2017. They said it caused them avoidable distress. We found the Council was not at fault in how it supported Mr and Mrs X. However, the Council was at fault for the frequent social worker changes, and it agreed to apologise for the frustration and confusion this caused to Mr and Mrs X.

Calderdale Metropolitan Borough Council (23 012 104)

Statement Upheld Homelessness 21-Jul-2024

Summary: Mr B complained about the way the Council dealt with his homeless application after he was evicted from asylum support accommodation. He was placed in bed and breakfast accommodation for too long and was forced to move to unsuitable temporary accommodation before being moved back to bed and breakfast accommodation again. This caused him significant distress inconvenience and extra costs. We have found fault with the Council. It has agreed to apologise to Mr B, pay him £2,600 and improve its procedures for the future.

Calderdale Metropolitan Borough Council (23 011 152)

Statement Upheld Assessment and care plan 05-Aug-2024

Summary: Ms D complains about faults by Calderdale Metropolitan Borough Council and Calderdale & Huddersfield NHS Foundation Trust in managing her mother, Mrs X’s, discharge from hospital. We have upheld Ms D’s complaints about assessing Mrs X’s ability to make her own decisions, consent and sharing information about community nursing needs. We have not upheld the rest of the complaint. The Council and Trust accept our recommendations, so we have completed our investigation.

Calderdale Metropolitan Borough Council (23 010 908)

Statement Upheld Enforcement 12-Aug-2024

Summary: We found no fault on Mrs P’s complaint about the Council’s planning enforcement team failing to take prompt and effective action against an unauthorised development. The environmental health team delayed responding to her initial report, failed to contact her after receiving the developer’s response to her reports, and failed to provide evidence of visits to her home. It also failed to produce a written nuisance assessment or give her written feedback. The agreed action remedies the injustice caused.

Calderdale Metropolitan Borough Council (23 016 753)

Statement Upheld Homelessness 08-Sep-2024

Summary: Mx D complains the Council failed to meet their housing and social care needs when they were homeless. They said, as a result they experienced distress and had a loss of care support. We found the Council’s Housing and Adult Social Care teams caused delays and faults in its processes. The Council will apologise and make payment to acknowledge the injustice Mx D experienced.

Calderdale Metropolitan Borough Council (23 020 803)

Statement Upheld Assessment and care plan 08-Sep-2024

Summary: Mx D complains the Council failed to meet their housing and social care needs when they were homeless. They said, as a result they experienced distress and had a loss of care support. We found the Council’s Housing and Adult Social Care teams caused delays and faults in its processes. The Council will apologise and make payment to acknowledge the injustice Mx D experienced.

Calderdale Metropolitan Borough Council (24 005 708)

Statement Upheld Council tax 17-Sep-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her mother-in-law’s council tax account. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.