Service improvements

Bury Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Bury Metropolitan Borough Council as a CSV file.

  • Bury Metropolitan Borough Council (23 020 511)

    Category: Planning Date: 17-Mar-2025

    Summary

    Mr X complained the Council has failed to properly investigate his concerns about unauthorised development and activities at an industrial site next to his home which are unsightly and cause noise nuisance. We found the Council’s failure to properly investigate Mr X’s concerns about the use and appearance of the site in a timely manner is fault. This fault has caused Mr X frustration, distress and uncertainty. The Council has agreed to apologise and make a payment to Mr X to address this injustice. It has also agreed to take action to improve its service.

    Service improvements

    Consider what changes to practice and procedure are necessary to avoid delay in action and the failure to properly investigate planning enforcement complaints and planning enforcement enquiries in the future.Review its complaint handling procedure and explain what service improvements it will make to prevent similar occurrences. Any service improvements identified should ensure that complaints made to the Council are processed and responded to in line with its complaint policy.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings